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FAQ

    Questions and Answers

     

    1. What's the smallest order you accept?

      There is no minimum order .  However, smaller quantities will cost more when you want to customize your garment.

    2. How to create and customise your own t shirts?

      Please email your own graphics or texts which you want to print or embroider, as well as the T-shirt style, color and size and quantity. Images can be sent as J-Pegs, PDF’s or Illustrator files. The better your image, the better your job.
      (Check here to see 3 Easy Steps to Customise Your Shirts)

    3. How to get pricing?

      Please email or call us for your requirements and we will forward you the quote inclusive of all costs.

    4. How to Pay?

      You can call us to pay once your order has been set up and you are happy with the details. You can pay by Credit Card, Debit Card, Amex or cheque. We need a 50% deposit on order and the balance when your order is ready for collection or delivery. Or you can pay in full.

    5. Can I return the products, if I don't like them?

      You can return your order for a full refund:
      • If the artwork on your products don't match the artwork you approved.
      • If your products have manufacturing defects.
      • If you don't get the exact products which you ordered. eg. Wrong colors and sizes.
      All we ask is you let us know there is a problem within 7 days of receiving your order. Your refund will be processed within three business days of us receiving your claim.We even cover your cost of return. To avoid a problem, please double check the information you provide us. You are the only one who can make sure the details of artwork, spelling of names(company, people, place).

    6. How long for Production and Shipping?

      Once the customers deposit has been secured, production normally takes about 7 business days. Repeat orders are quicker. When your order is ready we will call or e-mail you. You can collect the order at Tees N More in Hamilton. Or if you have chosen for it to be shipped it will be sent promptly.
      (See Our 7 Days Guarantee)

    7. How about the Shipping Cost?

      We ship via Purolator and Canpar. The cost of shipping is dependent on your area code and province.

    8. How can I prepare my logo? Which format do you accept?

      For SCREEN PRINTING

      Vector files are required. The file extensions are AI, EPS, PDF. Please save as older than Version CS4 of Adobe Illustrator.
      *A large image of PSD or JPG/PNG might work. Please send your file via email and ask if it is usable.
      *We will convert your file into a vector file with art charge. Please ask if you like.
      *The maximum number of colours is 4 or 5 (depending on the T-shirts colour).Keep in mind that the more colours, the higher cost.


      For HEAT TRANSFER PRINT
      (Photographic image or colourful image)

      For better results, we recommend larger images; Larger (or higher resolution) than 800px X 600px (180dpi) is recommended, if your file is not a vector.
      The file extensions JPG, GIF, PNG, DOC, DOCX, PDF, PSD, AI, and EPS are acceptable.
      *Choose a big image, if you download a free image from sites. Usually, searching pages show the sizes of images. For instance, choose 500 X 300 instead 200 X 120.


      For EMBROIDERY

      Most types of file are acceptable. e.g. JPG, GIF, PNG, PDF, PSD, AI, EPS, DOC, DOCX.


* Please contact with us if your question is not listed.

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